The login screen
Email login
The login window shows the Betarctica logo with the line Play. Win. Repeat. underneath, then two fields, Email and Password, with an eye icon to show the password. Below the Log in button is a Forgot your password link that sends a reset to your email. A language switch sits in the top corner.
There is no Google, Apple or social login, so keep the email address you registered with. Passwords must be 6 to 32 characters long and mix upper case, lower case and a number.
- Sign in from the Log in button at the top of any screen.
- After several failed attempts, use Forgot your password rather than guessing again.
- Do not share an account. One person, one account is a firm rule in the terms.
Getting help
Live chat and emailLive chat opens from inside the account once you are signed in. There is no phone line and no public FAQ, so for anything else use email.
Contact points
| Channel | Use it for |
|---|---|
| Live chat | Quick questions while signed in |
| [email protected] | Payments, documents, complaints |
| [email protected] | Self-exclusion requests |
Complaints go to support first. The terms name the server logs as the final record, and any claim must be raised within one year. The operator is Win Top Ltd, 16122, Hamchako, Mutsamudu, Anjouan, licence ALSI-202509029-FI1.
Limits, breaks and self-exclusion
24 h, 7 days, 30 daysDeposit limits can be set for 24 hours, 7 days or 30 days, and a stake limit can be added. A change to a limit takes effect 24 hours after you make it. A transaction limit you have set can only be changed through support. Identity checks are also handled here once your deposits reach €2,000 in total.
For a longer break, email [email protected] and ask for self-exclusion. You can also ask support to close the account. The Responsible Gambling page in the footer has a short self-test.
Free, confidential help outside the casino is available from Gambling Therapy, which offers chat in several languages, and from Gamblers Anonymous meetings. Parents can block gambling sites with filters such as Net Nanny or CyberPatrol.